Komunikasi Pemerintah dalam Menghadapi Kritik Publik untuk Menjaga Legitimasi Kebijakan Publik: Studi Kasus Penyesuaian Harga BBM
Main Article Content
Abstract
Penelitian ini bertujuan untuk menganalisis respons komunikasi pemerintah dalam menghadapi kritik publik guna menjaga legitimasi kebijakan penyesuaian harga BBM. Fenomena ini dikaji karena kebijakan BBM merupakan kebijakan publik yang sensitif dan berdampak langsung pada kehidupan sosial ekonomi masyarakat. Penelitian menggunakan pendekatan kualitatif dengan desain studi kasus. Data dikumpulkan melalui data sekunder dan dokumentasi, meliputi dokumen kebijakan, siaran pers pemerintah, serta pemberitaan media nasional. Analisis data dilakukan menggunakan model interaktif Miles dan Huberman. Hasil penelitian menunjukkan bahwa respons komunikasi pemerintah didominasi oleh justifikasi naratif berbasis rasionalitas ekonomi, responsivitas terhadap kritik yang cenderung simbolik, serta upaya pemeliharaan kepercayaan publik melalui narasi perlindungan sosial. Temuan ini memperkuat pemahaman bahwa legitimasi kebijakan merupakan proses komunikatif yang dinamis. Penelitian ini merekomendasikan penguatan komunikasi kebijakan yang lebih empatik dan dialogis untuk meningkatkan penerimaan publik.
Downloads
Article Details
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
References
Aasen, M., & Vatn, A. (2021). Institutional context, political value orientation and public attitudes towards climate policies: A qualitative follow-up study of an experiment. Environmental Values, 30(4), 503–527. https://doi.org/10.3197/096327120X15752810324075
Bennett, W. L., & Livingston, S. (2021). The disinformation order: Disruptive communication and the decline of democratic institutions. European Journal of Communication, 36(2), 95–110. https://doi.org/10.1177/0267323120982255
Braun, V., & Clarke, V. (2021). One size fits all? What counts as quality practice in (reflexive) thematic analysis? Qualitative Research in Psychology, 18(3), 328–352. https://doi.org/10.1080/14780887.2020.1769238
Fischer, F. (2021). Climate crisis and the democratic prospect: Participatory governance in sustainable transitions. Oxford University Press. https://doi.org/10.1093/oso/9780198856100.001.0001
Hylander, J. P., Brandstedt, E., & Lycke, E. (2024). Fuel protests and delegitimation practices. Environmental Politics, 33(2), 312–331. https://doi.org/10.1080/09644016.2024.2330294
Jones, B., & Cardinale, R. (2023). Social and political opposition to energy pricing reforms. Climate and Development, 15(5), 389–402. https://doi.org/10.1080/17565529.2023.2165875
Kim, D. K. D., & Kreps, G. L. (2020). An analysis of government communication in the public health sector. Journal of Communication Management, 24(4), 309–324. https://doi.org/10.1108/JCOM-03-2020-0034
Linders, D. (2022). From e-government to we-government: Defining a typology for citizen coproduction in the age of social media. Government Information Quarterly, 39(1), 101628. https://doi.org/10.1016/j.giq.2021.101628
Nor Ahmad, S. N. H. J., & Amran, A. (2022). Symbolic or substantive change? How organizations manage legitimacy through communication. Qualitative Research in Accounting & Management, 19(4), 473–498. https://doi.org/10.1108/QRAM-05-2020-0061
Park, C., & Lee, J. (2020). Stakeholder framing, communicative interaction, and policy legitimacy. Policy Sciences, 53(3), 419–441. https://doi.org/10.1007/s11077-020-09394-z
Patria, N., Irawanto, B., & Abrar, A. N. (2025). The dramaturgy of public policy on raising subsidized fuel prices in Indonesia: A comparative policy analysis between 2013 and 2022. Jurnal Komunikasi Indonesia, 14(1), 45–63. https://scholarhub.ui.ac.id/jkmi/vol14/iss1/5/
Sovacool, B. K., Upham, P., Martiskainen, M., & Jenkins, K. E. H. (2023). Policy prescriptions to address energy and transport poverty. Nature Energy, 8(4), 345–357. https://doi.org/10.1038/s41560-023-01196-w
Stokes, L. C., & Warshaw, C. (2020). Renewable energy policy design and framing influence public support in the United States. Nature Energy, 5(10), 778–789. https://doi.org/10.1038/s41560-020-00703-4
Suchman, M. C. (1995). Managing legitimacy: Strategic and institutional approaches. Academy of Management Review, 20(3), 571–610. https://doi.org/10.5465/amr.1995.9508080331
Wicki, M., Huber, R. A., & Bernauer, T. (2020). Can policy-packaging increase public support for costly policies? Insights from a choice experiment on energy policy. Journal of Public Policy, 40(4), 599–626. https://doi.org/10.1017/S0143814X19000246
Wood, M., Flinders, M., & Chryssogelos, A. (2020). Learning to blame: Political accountability and crisis management. Political Studies, 68(2), 406–423. https://doi.org/10.1177/0032321719861981