BANJARNAHOR, Agnes Laina; SUNGGU, Della Waty Ompu; PANJAITAN, Saskia; TANJUNG, Jeremia Pernandes; SIPAYUNG, Rizki Christian. Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan: Sebuah Kajian Literatur . PESHUM : Jurnal Pendidikan, Sosial dan Humaniora, [S. l.], v. 4, n. 2, p. 3413–3420, 2025. DOI: 10.56799/peshum.v4i2.8135. Disponível em: https://www.ulilalbabinstitute.id/index.php/PESHUM/article/view/8135. Acesso em: 22 jul. 2026.